FREE SHIPPING (WITHIN PENINSULAR MALAYSIA) ON RM80 PURCHASE AND ABOVE WHEN YOU CHECKOUT

FAQ

PAYMENT AND REFUND POLICY
Currently only Bank Deposit is available. Credit Card Payment is in progress, we are excited to serve you better!
.
We apologize that we are not able to accept refunds or exchanges for items shipped due to the nature of our products. Or please do contact us if you have any inquiries.
.
SHIPPING POLICY
We are only offering registered mailing (POSLAJU) so that the package be able to be tracked in order to prevent any incidents of missing items or delayed mail.
.
Lost or damaged mail happen sometimes, however, we will try our best to keep track your items or resend immediately if there is any lost or damaged package.
.
OUR MISSION IS TO SERVE YOU WHAT IS THE BEST.
.
Please verify the shipping address and information before confirmation. Please be aware that additional shipping fees may be required if the package needs to be reshipped.
.
THINGS YOU NEED TO KNOW
Some of our products are all-natural without preservative but that doesn't mean it's necessarily good for your skin, you need to be aware of what you're applying on your skin. Always understand your own skin type before purchasing any skin care product to ensure it won't cause a negative reaction. If you have any questions please do not hesitate to contact us.
.
WHAT ARE ESSENTIAL OILS?
An essential oil is a liquid that is generally distilled from the stems, leaves, flowers, bark, roots or other elements of a plant. Essential oils contain the true essence that was derived the plant, it is highly concentrated.
.
The popularity of essential oils may seem like a new age trend. Essential oils are used in cosmetics, soaps, perfumes, and other products, and for adding scents to incense.
However, essential oils can be harmful and dangerous when misused. Before a proper utilization of essential oil must fully understand its substance in order to prevent negative reaction. Always dilute the essential oil with a carrier oil, like olive oil rather than applying directly to your skin. Seek out the guidance of a holistic healthcare practitioner.
.
WHAT IS IN OUR SOAP?
Essential oil is an oil that extracted from a plant and it is natural but may not be suitable for everyone. For example, children should avoid using peppermint essential oils due to the menthol content.
.
So, our handmade soaps are more concern on the benefits that delivered from the fixed, carrier oils (coconut oil, olive oil, palm oil, castor oil, avocado oil etc). We do only add mild essential oils that generally suitable for everyone, like lavender essential oil.
.
KEEPING PRODUCTS
Some of our products are 100% handmade without preservative, we like to advise buyer use all purchased products within a short period of time as they will perish more quickly than conventional products.
.
Soap bar allows to be stored up to 12 months, please store soap bar in a cool and dry place. Use soap net or place soap in a draining dish for a better experience.
Liquid soap is freshly made and should be used within 6 months of opening.