We apologize that we are not able to accept refunds or exchanges for items shipped due to the nature of our products. If you have placed an order, and it is unfulfilled, we can cancel your order or replace it to your needs but once the order is shipped out no further changes can be made.
Or please do contact us ask.balancetree@gmail.com if you have any inquiries.
Reach us at
Email: ask.balancetree@gmail.com
or visit us at
H-2-10, Plaza Arkadia, Desa Parkcity, 52200 Kuala Lumpur
WAZE: http://waze.to/?sd=A-7yk6geUB4Kf
Mondays - Fridays
11am - 7pm
Weekends by appointment only.
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